Shipping & Returns

Here you’ll find all our delivery information. If you are looking for something which is not on this page then send us an email and we'll see if we can help you out. 

Shipping Carrier

Australian and New Zealand orders are shipping with Australia Post.

Processing times

Orders are now processed and shipped within 24-48 hours of order being placed.

Dispatch Locations

Our main dispatch centre is located in Melbourne, Australia. The average domestic delivery takes 3-5 working days. 

Import Taxes

Any extra costs related to import/customs tax is the responsibility of the buyer. Please check your own countries policy on importing rice, as we can not provide this for you.

Shipping & Handling Costs

Australia

 

1 Bag

2 - 6 Bags

7 - 12 Bags

> 13 Bags +

VIC

$5.95

$10.00

$12.00

$1
delivery & handling charge for
every bag after 12 bags in one order
.

 

Example: A NSW customer places an order for 13 bags, that equals $13.00 in delivery & handling fees.

NSW / ACT

$5.95

$10.00

$12.00

SA

$5.95

$10.00

$12.00

TAS

$6.95

$11.00

$12.00

QLD

$6.95

$12.00

$14.00

WA

$7.95

$15.00

$20.00

NT

$8.95

$16.00

$22.00

 

Other

For all other locations around the globe, please email us directly at info@forbiddenfoods.com.au for a delivery & handling quote.
International orders take on average 10-15 working days. Remote locations globally may take up to 6 weeks.

Delivery Charge at Checkout Review

The delivery fee is calculated and visible when you review your order. The order review screen is after you enter in your delivery address and credit card details. You will not be charged for the order until you confirm your order at the order review screen.

You may qualify for a commercial or bulk order.

If you are purchasing more than 48 bags in one order you may qualify for a commercial order. Please contact us at info@forbiddenfoods.com.au to see if you qualify and what benefits may be available to you.

Returns Policy

If you have any questions or concerns with the products you have purchased from forbiddenfoods.com.au, please let us know as soon as possible so we can endeavour to sort it out promptly. You can contact us via email info@forbiddenfoods.com.au

If your order is incorrect in anyway please also let us know as soon as possible and we will arrange to send you the missing items or arrange for return of items incorrectly sent. Please ensure all returned items are unopened and packed securely.

Security of your details

We will not pass any of your details to anyone unless required to do so by law. We will not sell, distribute or pass on information supplied to us. We take privacy seriously. Our secure commerce system, Shopify are certified Level 1 PCI DSS compliant. We do not see or store your credit card details.